Shipping & Returns
Shipping
Currently we accept direct online orders for shipment within the United Kingdom, this includes: UK mainland; Northern Ireland, Highlands and Islands, Scilly Isles and Isle of Man. Shipping is free to all of these destinations regardless of your order value.
We welcome orders from non UK customers and invite you to contact us to request a shipping quote for your destination, following which you can pay via Bacs or Paypal. Alternatively you can visit our Etsy Shop where we offer shipping to many countries including Europe and the USA.
Items are carefully packaged to ensure your order arrives in perfect condition. Wherever possible we try to recycle used packaging to reduce our impact on the environment. We only use reputable delivery services and all high value items are tracked and signed for.
For UK deliveries items will be despatched within 2 working days of your order and payment being received. Estimated delivery time is 2-4 days from this point. Please contact us if you require your order urgently and we will endeavour to meet your deadline.
Please include your phone number and email address with your order so that if necessary, we or the carrier can contact you.
Returns
Damage During Shipping: In the unfortunate event that your order is damaged during shipping you will receive a full refund or replacement if you provide all of the original packaging for the shipper's inspection within 28 days of receiving your parcel.
In the unlikely event that you are unhappy with your order you can make a return within 28 days of receipt of your order. Please note that we cannot accept responsibility for loss or damage occurred during a return, therefore we strongly recommend that you repackage the item well, use a reputable delivery company and insure and track the parcel.
Please note that there are exceptions to our returns policy:
Commissions: If you wish to return an undamaged commission we will retain 50% of the total cost.
Return items to:
Ashkowski Fine Art
1 Ashley Close
Whitley
Wiltshire
SN12 8RH
UK
Currently we accept direct online orders for shipment within the United Kingdom, this includes: UK mainland; Northern Ireland, Highlands and Islands, Scilly Isles and Isle of Man. Shipping is free to all of these destinations regardless of your order value.
We welcome orders from non UK customers and invite you to contact us to request a shipping quote for your destination, following which you can pay via Bacs or Paypal. Alternatively you can visit our Etsy Shop where we offer shipping to many countries including Europe and the USA.
Items are carefully packaged to ensure your order arrives in perfect condition. Wherever possible we try to recycle used packaging to reduce our impact on the environment. We only use reputable delivery services and all high value items are tracked and signed for.
For UK deliveries items will be despatched within 2 working days of your order and payment being received. Estimated delivery time is 2-4 days from this point. Please contact us if you require your order urgently and we will endeavour to meet your deadline.
Please include your phone number and email address with your order so that if necessary, we or the carrier can contact you.
Returns
Damage During Shipping: In the unfortunate event that your order is damaged during shipping you will receive a full refund or replacement if you provide all of the original packaging for the shipper's inspection within 28 days of receiving your parcel.
In the unlikely event that you are unhappy with your order you can make a return within 28 days of receipt of your order. Please note that we cannot accept responsibility for loss or damage occurred during a return, therefore we strongly recommend that you repackage the item well, use a reputable delivery company and insure and track the parcel.
Please note that there are exceptions to our returns policy:
Commissions: If you wish to return an undamaged commission we will retain 50% of the total cost.
Return items to:
Ashkowski Fine Art
1 Ashley Close
Whitley
Wiltshire
SN12 8RH
UK
